Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data va789 collects, why we collect it, how we protect it, and the rights you hold over your own information.
Your Privacy at a Glance
The cards below summarise the key principles of this Privacy Policy. They are for reference only — please read the full policy for complete details.
SSL Encryption
All data transmitted between you and va789 is protected by SSL encryption.
No Third-Party Sale
va789 never sells your personal data to third-party marketers or advertisers.
Your Data Rights
You have the right to access, correct, or request deletion of your personal data at any time.
Cookies Used
va789 uses essential and analytical cookies to keep the platform running smoothly.
Marketing Opt-Out
You may opt out of marketing communications at any time by contacting our support team.
Right to Erasure
Subject to legal retention obligations, you may request that we delete your account data.
Introduction and Scope
This Privacy Policy ("Policy") describes how va789 ("we", "us", "our", or "the Platform") collects, uses, stores, and discloses personal information about you when you access or use the va789 website at va789.vip, including all services offered through that website such as sports betting, live casino games, slots, crash games, and fish games. This Policy forms part of and should be read alongside our Terms & Conditions.
By registering an account, making a deposit, or otherwise using the va789 platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please do not use the Platform. This Policy applies to all users of va789, including players located anywhere in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
🔐 va789 is committed to protecting your personal data. We collect only what we need, use it only for the purposes described in this Policy, and apply industry-standard security measures to keep it safe.
Information We Collect
We collect personal information about you from three primary sources: information you provide to us directly, information collected automatically when you use the Platform, and information received from third parties such as payment processors and identity verification providers.
Information You Provide Directly
When you register for a va789 account, you provide us with your full name, date of birth, mobile phone number, and a password of your choosing. If you proceed to make a deposit or request a withdrawal, additional information — including your preferred payment method details (such as your bKash or Nagad account number), a government-issued identity document number, and proof of address — may be collected as part of our Know Your Customer (KYC) verification process. You may also provide information to us voluntarily when you communicate with our support team via live chat or email at [email protected].
Information Collected Automatically
When you access and use va789.vip, our systems automatically record certain technical and behavioural data. This includes your IP address, the type of device and browser you are using, your operating system version, the pages of the Platform you visit, the time and duration of those visits, the games you play, the bets you place, and the amounts wagered and won. This information is collected using cookies, web beacons, and similar tracking technologies and is used primarily for platform security, fraud prevention, and service improvement purposes.
Information from Third Parties
We may receive information about you from our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank — in connection with deposits and withdrawals you initiate. This information is limited to what is necessary to process and verify the transaction. We may also receive identity verification data from KYC service providers we engage to confirm your age and identity.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, NID/passport number | Provided by you at registration / KYC |
| Contact Data | Mobile number, email address | Provided by you at registration |
| Financial Data | bKash/Nagad account number, transaction history | Provided by you; received from payment partners |
| Technical Data | IP address, device type, browser, session logs | Collected automatically |
How We Use Your Information
va789 uses your personal information only for the purposes set out below. We do not process personal data in ways that are incompatible with the purpose for which it was originally collected.
- Account creation and administration: to register your account, verify your identity and age (21+), process your deposits and withdrawals, and maintain your account records.
- Service delivery: to provide you with access to the full va789 game library including cricket betting, live casino, slots, crash games, and fish games, and to personalise your experience on the Platform.
- Security and fraud prevention: to monitor Platform activity, detect and investigate suspicious behaviour, prevent money laundering, and enforce our Terms & Conditions.
- Responsible gaming: to identify players who may be showing signs of problem gambling and to apply self-exclusion, deposit limit, or session time controls requested by a player.
- Customer support: to respond to your enquiries, complaints, and feedback submitted via live chat or email at [email protected].
- Marketing (where you have consented): to send you promotional offers, bonus announcements, and news about va789 — including seasonal promotions tied to BPL, IPL, Eid, and Pohela Boishakh — via SMS or email. You may withdraw consent at any time.
va789 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your knowledge and consent.
Legal Basis for Processing
va789 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: processing is necessary to perform the contract between you and va789 — i.e., to provide you with a working account, process your financial transactions, and deliver the gaming services you have signed up for.
- Legal obligation: processing is necessary for va789 to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and record-keeping requirements imposed by applicable law.
- Legitimate interests: processing is necessary for va789's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
- Consent: for marketing communications, va789 relies on your explicit consent, which you may withdraw at any time by contacting [email protected]. Withdrawal of consent for marketing will not affect the lawfulness of processing carried out before withdrawal.
Sharing Your Information
va789 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertisers. We share your information only in the limited circumstances described below.
Service Providers
We share personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank), KYC and identity verification providers, customer support software providers, and hosting and infrastructure providers. All such providers are bound by contractual obligations to process your data only on our instructions and to apply appropriate security standards.
Game Providers
The games available on va789 are supplied by third-party game studios and providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers may receive limited technical data (such as session identifiers and game result logs) in the course of game delivery. They do not receive your identity documents, financial account numbers, or contact details.
Legal and Regulatory Disclosures
va789 may disclose your personal information to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or legal process, or where va789 reasonably believes that disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights, property, or safety of va789, its players, or others.
⚠️ va789 will never contact you by phone or email to ask for your account password. If you receive such a request, please report it immediately to [email protected].
Payment Data and Financial Information
All financial transactions on va789 — including deposits via bKash, Nagad, Rocket, and Upay, and card payments via Visa and Mastercard — are processed by our payment partners using their own secure payment infrastructure. va789 does not store full card numbers or full mobile banking credentials on its own servers. Payment-related data shared with va789 is limited to transaction references, amounts, timestamps, and partial account identifiers sufficient to match a withdrawal to the correct originating payment method.
Where va789 is required to collect and retain financial records for anti-money laundering compliance purposes, those records are stored securely and accessed only by authorised personnel on a need-to-know basis. Financial records are retained for the minimum period required by applicable law and are then securely deleted.
Cookies and Tracking Technologies
va789 uses cookies and similar technologies on its website to ensure the Platform functions correctly, to remember your preferences, and to understand how players interact with the site. The following categories of cookies are used:
- Essential cookies: required for the Platform to operate. These include session authentication cookies, security tokens, and load-balancing cookies. Without these cookies, core Platform features — including login, account access, and game loading — would not function.
- Functional cookies: used to remember your preferences, such as your preferred language and notification settings, so that you do not need to re-configure them on each visit.
- Analytical cookies: used to collect aggregated, anonymised data about how players navigate and use the Platform. This data helps us identify where the site can be improved and measure the effectiveness of our features.
- Marketing cookies: used only where you have provided consent to receive marketing communications from va789. These cookies allow us to track whether a player has already been shown a particular promotional offer so we do not display it repeatedly.
You can control or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may prevent certain features of the Platform from working correctly. Your browser settings may allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set.
Data Retention
va789 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, accounting, or reporting requirements. The retention periods we apply depend on the type of data and the purpose for which it is held. As a general guide: account registration data and KYC records are retained for a minimum of five years from the date of account closure, in order to comply with anti-money laundering record-keeping obligations. Transaction records are retained for the same period. Marketing consent records are retained until you withdraw consent, and for a reasonable period thereafter to demonstrate compliance.
When your personal data is no longer required, va789 will delete or anonymise it using secure data destruction methods. Where complete deletion is not immediately practicable (for example, where data is held in backup archives), we will isolate that data from further processing until deletion is possible.
Your Privacy Rights
As a player on va789, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe.
- Right of access: you have the right to request a copy of the personal data va789 holds about you, together with information about how that data is being used.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
- Right to erasure: subject to our legal retention obligations, you have the right to request the deletion of your personal data. We will honour erasure requests where there is no overriding legal reason to retain the data.
- Right to object to marketing: you have the absolute right to object to va789 processing your personal data for direct marketing purposes. You may withdraw marketing consent at any time by contacting [email protected].
- Right to data portability: where processing is based on your consent or on a contract, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
va789 will not charge you a fee for exercising any of the rights listed above. We will respond to all valid requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Data Security
va789 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers, password hashing using industry-standard algorithms, role-based access controls that limit staff access to personal data on a strict need-to-know basis, regular security reviews and penetration testing of our Platform infrastructure, and secure data deletion protocols for data that has reached the end of its retention period.
Notwithstanding these measures, no method of electronic transmission or storage is completely secure. va789 cannot guarantee the absolute security of your personal data. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, va789 will take appropriate steps to contain the breach, assess its impact, and notify affected players as required.
Children and Minors
The va789 platform is strictly intended for adults aged 21 years and over. va789 does not knowingly collect personal data from persons under the age of 21. If you believe that a person under 21 has provided personal information to va789, please contact us immediately at [email protected]. Upon confirmation, we will take prompt steps to delete the relevant data and close the account in question. va789 uses age verification procedures at registration and during KYC review to minimise the risk of underage access to the Platform.
Changes to This Privacy Policy
va789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the Platform. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via their registered mobile number or email address.
Your continued use of the va789 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how va789 protects your information.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about the way va789 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, in both English and Bengali.
Email: [email protected]
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